Usually remote
Email, Microsoft 365, Google Workspace, a printer queue, a new mailbox, Windows updates, and “this laptop will not join the network” are often a screen share. You stay at the desk.
Stanton · Eastern Kentucky
IT support for the computers that get in the way of the work.
Remote troubleshooting is the default, and support is on call 24/7. On-site visits are available in Eastern Kentucky by arrangement, including after hours. Stanton is the base. ITAKY does not publish other offices.
On-site when it has to be
Cabling, an access point, a machine that will not boot, and a stack of new-employee computers are poor screen-share jobs. Those visits are arranged for small businesses in Eastern Kentucky. They are not a same-day fleet.
What support can include
- Troubleshooting and repair or setup
- Networking and Wi-Fi
- Windows administration
- Microsoft 365 and Google Workspace help
- Email and printers
- New-employee devices
- Endpoint maintenance and basic security improvements
- Backup planning
- A health assessment
- Coordination with the vendors you already pay
Basic security improvements mean practical steps such as multi-factor authentication, separating a guest network, and checking that a backup can restore. They are not a certification, a penetration test, or a guarantee that nothing bad can happen.
Essentials · $597 per month
Ongoing support for up to eight computers. The count is computers, not employees. Remote support and vendor coordination are included. Eastern Kentucky on-site availability is included by arrangement. The scope is written before you enroll.
More than eight computers is a custom quote. Support is on call 24/7.
One computer, or not sure yet
A single broken machine does not require a monthly plan. Use Computer support on the form. If the whole setup is unclear, the $750 IT Health Check is a two-page assessment with three recommendations, and that fee can be credited toward a qualifying $2,500 Automation Starter.